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Pre-Owned Kmart's Ten Deadly Sins : How Incompetence Tainted an American Icon 9780471435938 - Walmart.com
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Kmart's Ten Deadly Sins: How Incompetence Tainted an American Icon: Turner, Marcia Layton: 9780471435938: Amazon.com: Books
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Customer Service 101 Ten Deadly Sins of Customer Service Dr. Karl Albrecht – “At America's Service” - ppt video online download
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