Privacy Policy
CHAM ちゃむ (the “Operator”) handles personal information on ちゃむちゃむらんど (https://chamcham.jp/, the “Website”) as described below.
Information Collected and Purposes of Use
Names, email addresses, company or organization names, inquiry categories, messages and other information provided through the contact form or by email are used to respond to inquiries, confirm and communicate about requests, send automated acknowledgements, and handle related business matters. Please do not provide personal information beyond what is necessary.
For secure operation and protection against unauthorized access, the server may record access times, IP addresses, browser information and similar details.
Contact Forms, Email and Sending Logs
We use Contact Form 7 for contact forms and FluentSMTP for email delivery. Information submitted through the form is emailed to the Operator at info@chamcham.jp. An automated acknowledgement is also sent to the email address you provide. Email is sent and received through XServer’s email service.
To check delivery, resolve problems and resend messages when needed, we store email logs in this Website’s WordPress installation, including sender and recipient addresses, subject, message body, sending time and delivery result. Only persons with the necessary operational permissions may access these logs.
Retention Periods
Inquiry records are retained for one year after the inquiry has been resolved and then deleted appropriately. Information subject to statutory retention requirements is kept for the legally required period. This period applies to correspondence records held in mailboxes and similar locations.
Email sending logs in WordPress are generally retained for 14 days from the time of sending. Logs beyond the configured retention period are subject to automatic deletion. Deleting sending logs is managed separately from deleting messages in the mailbox.
Analytics data, access logs and security logs are managed separately from inquiry correspondence and retained for periods necessary for their respective purposes and service settings.
Information in Backups
Information may be included in backups for disaster recovery and data protection. Information deleted from the normal operating environment may temporarily remain in backups according to the backup retention cycle. Backup information is used for recovery and preservation and is progressively deleted or overwritten according to that cycle.
Third-Party Disclosure and Outsourcing
Except as required by law, we do not disclose personal information to third parties without the individual’s consent. We may outsource handling of information to hosting, email and other service providers to the extent necessary to operate this Website and send or receive email. We exercise necessary and appropriate oversight of these providers. XServer provides hosting and email services, and Cloudflare Turnstile helps prevent unauthorized access and spam submissions.
Information may be processed outside Japan when external services are used. Where this constitutes provision of personal data to a third party in a foreign country, we follow applicable law regarding information notices, consent and other necessary procedures. Please also consult the service providers’ notices linked in this policy.
Security Measures
We implement necessary and appropriate safeguards, including access controls, to prevent leakage, loss and unauthorized access to personal information.
Analytics and Cookies
This Website uses Google Analytics, provided by Google LLC, to understand usage and improve its content. Cookies and similar technologies collect information such as pages viewed, viewing times, device and browser information, and identifiers, which is sent to and processed by Google.
For details about Google’s handling of information, please read How Google uses information from sites or apps that use its services and Google’s Privacy Policy.
You can delete or disable cookies in your browser settings. In supported browsers, you can also use the Google Analytics Opt-out Browser Add-on to stop measurement. Disabling cookies may affect some functionality. Cookies may also be used for WordPress login and security purposes.
This Website does not use Google AdSense.
Site Security
This Website uses CloudSecure WP Security to help prevent unauthorized access and login attempts. Security records are used to protect this Website and investigate and respond to misuse.
Spam Protection with Cloudflare Turnstile
This Website uses Turnstile, provided by Cloudflare, Inc., to prevent unauthorized access and spam submissions. This may send IP addresses, browser information (User-Agent), connection characteristics, site identifiers and referring-site information to Cloudflare for abuse detection and improvements to detection accuracy.
Turnstile may run when a page loads, so communication with the service may occur before a form is submitted and on pages other than the contact form. This external communication takes place separately from the consent checkbox in the form.
For information about Cloudflare’s data handling, please read the Turnstile Privacy Addendum and Cloudflare Privacy Policy.
Links to External Websites
This Website links to social media, official event websites and other external sites. After following a link, please consult that website’s privacy policy for its handling of information.
Access, Correction, Deletion and Other Requests
If you request access to, correction, deletion or suspension of use of your personal information, we will verify your identity and respond in accordance with applicable law. Contact the address below with your request and information sufficient to identify the relevant inquiry. We will explain identity-verification requirements and procedures individually. Information obtained for verification is used for that procedure. If a request cannot be fulfilled under applicable law, we will explain the reason.
Contact
Operator: CHAM ちゃむ
Email: info@chamcham.jp
For the Operator’s formal name and address, please contact the email address above. We will respond to the individual’s request without undue delay.
Complaints and Questions
Complaints and questions about the handling of personal information are also accepted at the email address above.
Changes to This Policy
We review this policy as laws or Website operations change and publish revisions on this page. Where consent or separate notice is legally required, we will follow the appropriate procedure.
Established: November 8, 2026
Last revised: November 13, 2026